General shipping time is 2-3 weeks, but be warned that it may vary some depending on your country of residence, as well as other factors such as holidays (and currently covid). Some parcels may take up to a month plus, although these cases are quite rare. Certain countries like the US and UK tend to be quicker.
If you want to know more accurate time, please consult discord.

Please be aware that due to the new taxation and customs regulations, Antecer cannot ship to EU-residents. On the store page, you will be presented with three separate official distributors you can order from instead. If you have placed an order to be shipped to the EU, you will be refunded.

After you place an order, usually the tracking number will appear in your Paypal order information within 24 hours, and the tracking number will start working within the next 24 hours. When the package is about to arrive or has arrived at your shipping address, you will receive an email from the system.
(The email is only sent to the mailbox bound to Paypal).

The sticky pad is reusable and will regain its stickiness when rinsed with water.
If your sticky pad is lost, you can search for nano tape on any online shopping platform.

Press the two tabs on the sides of the switch and pull it out. Various methods to change the switches can be seen here. Be careful when taking the switches out or putting them into the keypad, as they can break.

The connector pins on the bottom of the switches are prone to bending and snapping. Pull out the switch(es) you’re experiencing problems with and check if they are damaged. If they are, see “Are your switch pins bent” under. If not, the problem might lie in the keypads’ hotswap connectors. In this case, you can see here.

As stated, the connector pins are rather fragile. If they are bent you can try bending them back, but be careful as they might snap. If they’ve snapped, you can buy new switches or try to fix the broken one. This can be done by replacing the switch housing with the broken connector(s) with one that is in good condition. See here. One way you could try straightening them out is by grabbing a pair of pliers, and gently squeezing the bent pin into a close to original shape. You can normally use your fingers, but consider using the prior method if your pin is bent greatly out of shape.

Consider buying a new USB-C data cable to use with the keypad. The cable that comes with the keypad can be faulty and lead to the keypad not functioning as it should. Double check that the cable is transferring power and data as it should by plugging it into another USB-C compatible device if you have one.
In some instances, the keypad does not function when plugged into certain USB ports. Try plugging your keypad into different ports (front/rear I/O, USB 2.0 and 3.0 etc.) on your computer to see if there is any difference.